Technical Account Manager

Permanent employee, Full-time · Remote - Europe

In a Nutshell
Are you a tech-savvy professional and a master of building solid relationships with customers by helping them to understand their technical needs?

Do you like working in a remote-first distributed team with complete flexibility?

Spryker is looking for a Technical Account Manager to oversee and address our customers' technical needs. Ultimately, you will support and consult our customers on adopting various Spryker cloud products and help enable their e-commerce strategies with Spryker.

We are open-minded, pragmatic, and agile above all. So join our Spryker Technology Team and help us revolutionize the world of commerce!
Your challenges
  • To act as a key point of contact for our customers, provide guidance and advice, be a liaison between the customers and Spryker teams
  • Actively engage in direct communication with several customers and manage proper communication cadence on tickets and issues
  • Develop and maintain customer relationships, understand their business needs and technical challenges, trade-offs, and risk management
  • Collaborate with support, cloud teams, product teams, partners, and technical teams
  • Maintain current functional and technical knowledge of the Spryker Cloud
  • Understand customers’ requirements and select correct Spryker products and configurations to fulfill them
  • Escalation management - possible on-call where needed
Your profile
  • At least 5 years of relevant experience of engaging with customers and consulting them
  • Excellent communication and proven ability to solve complex problems
  • Availability to be on the on-call escalation path and join the team to represent the customer and vice-versa
  • Passion for digital and sophisticated, complex business models
  • B2B Background and background in e-commerce would be a plus
  • Self-motivated, continuous learner, strong team player
  • Eager to learn Spryker Cloud Products and apply them for customers
  • Availability to travel to visit Spryker customers (when the global situation allows)
  • Fluent English

Nice to have:

  • Deep understanding of Linux-based operating systems and how they work
  • Experience in managing software projects: time and schedule, scope management, risks mitigation, stakeholder management
  • Experience with the creation of reports or the use of reporting tools, exporting data from Jira, NewRelic, Datadog, or other project management or infrastructure and application monitoring tools
  • Experience with public clouds (AWS, Azure, GCP) and containerization technologies
  • Bachelor of Computer Science
About us
Spryker enables companies to become digital pioneers in B2B, Unified Commerce, B2C, and marketplaces. The innovative platform-as-a-service solution with over 50 API-based packaged business capabilities (PBC) is cloud-native, and its flexibility makes it attractive for companies and developers.
The Spryker Cloud Commerce OS has empowered 150+ companies to manage transactions worldwide. It is trusted by brands such as Toyota, Hilti, Lekkerland, Hero, Rose Bikes, and Prym.
Our modern offices are located in the digital metropolises of Berlin and Hamburg and other locations such as Amsterdam and New York. We are taking new markets by storm!
The international Spryker team is constantly working with new, exciting customers, technologies, innovative approaches and is looking for talented people who want to revolutionize the digital commerce world with us.
Learn more at www.Spryker.com.



OUR RESPONSIBILITY – 5 REASONS TO JOIN THE SPRYKER HERD
  • We integrate work into our lives, not the other way around: To be your most productive, creative, and amazing self, make use of our FLOW concept, while enjoying the trust and full ownership to excel in an outcome-oriented environment.
  • We challenge and grow: Our mission is to provide each Sprykee with a framework for holistic and regular 360° feedback as well as for personal and professional development. Develop your skills further via self-learning tools, training, and workshops, as well as free language classes and knowledge sharing sessions.
  • We focus on our vision: Grasp our vision, ambition, and DNA during our regular all-hands and executive Q&A sessions. We are passionate about many things - we are a climate-neutral company, an equal opportunity workplace and we partner with organizations like Girls in Tech.
  • We connect and celebrate our success: All to help you to identify, dance, connect, and exchange with our herd, living the Spryker spirit. Digital Yoga and workout classes, regular team events, and legendary summer and winter parties in surprising locations where we gather our entire global herd.
  • We live and breathe innovation: Constant innovation lies not only at the heart of our product but is key to our DNA in all areas of business. Choose between the newest hardware versions, and work with the latest tools and technologies. Help us stay innovative by providing feedback and suggestions through our regular and anonymous internal pulse surveys.


HERD STATEMENT
We are innovators, challengers, and proactive solution-seekers. We are empathic lateral thinkers and team players first. But above all, we are all different, and that is what makes our Spryker herd unique!

These various approaches, ideas, cultures, passions, and solutions make us strive to hire great people from a wide variety of backgrounds globally. At Spryker, we are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or disability status.
Our Spryker herd welcomes all.

Spryker solely collaborates with selected agencies where terms and conditions are in place and does not accept unsolicited headhunter or agency sent resumes.

At Spryker, we are convinced that we are driven by true passion, and by embracing the team and supporting each other, our herd can manage any change in an adaptable manner. We love finding innovative solutions, taking massive ownership, challenging each other, and challenging the status quo.

Check out our Career Page [https://spryker.jobs.personio.de/] and our Website [https://spryker.com/en/career/] for more information.
#LI-Remote
Your application
Thank you for considering a career at Spryker Systems. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to talent@spryker.com.

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