Service Reliability Engineer for Cloud Commerce Operating System (m/f/d)

Permanent employee, Full-time · Canada

In a Nutshell
Are you an experienced Service Reliability Engineer with strong ownership skills? Do you think that cloud-native is not just technology, but a mindset? Do you want to put the latest technologies to use for hundreds of customers in different industries?

Join us as a Service Reliability Engineer to help us build the next generation of cloud and composition platforms to revolutionize the world of transactional business models.

We are open-minded, pragmatic, and agile above all. If you think you have the same attitude, join our Spryker Technology Team and help us to revolutionize the world of commerce.
Your challenges
  • Responding to production live site incidents accordingly to the established on-call schedule
  • Communicate with incident managers, customers or other stakeholders the status, progress, and forecast for solving acute problems
  • Communicate with the product development team to produce requirements for infrastructure, networking, and operations toolsets necessary to provision and maintain product lines
  • Solving day-to-day operational problems with the production environment
  • Controlling and ensuring SLAs, SLOs, RPOs, and RTOs
  • Automate common tasks and processes
  • Writing of documentation, articles, and How-Tos
  • Analyze problems in the full stack starting from the virtual hardware ending with specific applications: read and analyze logs and metrics to identify root causes and resolve them permanently or with a workaround
  • Ensure robust, stable, and secure back-end infrastructure to support the product portfolio.
  • Build deep monitoring coverage, implementing inside-out, outside-in, and machine learning-based monitors pushing toward early discovery and auto resolution to push the system toward 99.999 SLA
  • Design, build and release platform updates, strive to full automation, regression detection, etc.
  • Staying up to date with industry trends
Your profile
  • Computer Science, Software Engineering Degree or equivalent experience
  • Customer obsessed
  • Vast experience with AWS or other major public cloud platforms
  • Experience and willingness to participate in 24\7 on-call duty as part of the team, sharp thinking, and troubleshooting skills even during critical incidents
  • Experience working with high-scale complex, cloud-based production environments
  • Experience with managing incidents and full-stack problem analysis and solving
  • Experience with configuration management tools such as Terraform, Ansible
  • Good knowledge in NewRelic/Blackfire/Tideways/any APM, Production monitoring
  • Experience in automation and willingness to automate routine tasks
  • Excellent communication skills, both internally and externally
  • Experience in writing technical articles, How-Tos, and customer-facing communications.
  • Experience working with Git, branching, git-flow
  • Basic knowledge of relational database management systems
  • Upper-intermediate English
About us
Spryker enables companies to become digital pioneers in B2B, Unified Commerce, B2C, and marketplaces. The innovative platform-as-a-service solution with over 50 API-based packaged business capabilities (PBC) is cloud-native, and its flexibility makes it attractive for companies and developers.
The Spryker Cloud Commerce OS has empowered 150+ companies to manage transactions worldwide. It is trusted by brands such as Toyota, Hilti, Lekkerland, Hero, Rose Bikes, and Prym.
Our modern offices are located in the digital metropolises of Berlin and Hamburg and other locations such as Amsterdam and New York. We are taking new markets by storm!
The international Spryker team is constantly working with new, exciting customers, technologies, innovative approaches and is looking for talented people who want to revolutionize the digital commerce world with us.
Learn more at

  • We integrate work into our lives, not the other way around: To be your most productive, creative, and amazing self, make use of our FLOW concept, while enjoying the trust and full ownership to excel in an outcome-oriented environment.
  • We challenge and grow: Our mission is to provide each Sprykee with a framework for holistic and regular 360° feedback as well as for personal and professional development. Develop your skills further via self-learning tools, training, and workshops, as well as free language classes and knowledge sharing sessions.
  • We focus on our vision: Grasp our vision, ambition, and DNA during our regular all-hands and executive Q&A sessions. We are passionate about many things - we are a climate-neutral company, an equal opportunity workplace and we partner with organizations like Girls in Tech.
  • We connect and celebrate our success: All to help you to identify, dance, connect, and exchange with our herd, living the Spryker spirit. Digital Yoga and workout classes, regular team events, and legendary summer and winter parties in surprising locations where we gather our entire global herd.
  • We live and breathe innovation: Constant innovation lies not only at the heart of our product but is key to our DNA in all areas of business. Choose between the newest hardware versions, and work with the latest tools and technologies. Help us stay innovative by providing feedback and suggestions through our regular and anonymous internal pulse surveys.

We are innovators, challengers, and proactive solution-seekers. We are empathic lateral thinkers and team players first. But above all, we are all different, and that is what makes our Spryker herd unique!

These various approaches, ideas, cultures, passions, and solutions make us strive to hire great people from a wide variety of backgrounds globally. At Spryker, we are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or disability status.
Our Spryker herd welcomes all.

Spryker solely collaborates with selected agencies where terms and conditions are in place and does not accept unsolicited headhunter or agency sent resumes.

At Spryker, we are convinced that we are driven by true passion, and by embracing the team and supporting each other, our herd can manage any change in an adaptable manner. We love finding innovative solutions, taking massive ownership, challenging each other, and challenging the status quo.

Check out our Career Page [] and our Website [] for more information.
Your application
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