Partner Community Manager (m/f/d)

Permanent employee, Full-time · Remote - Europe

In a Nutshell
Spryker is soaring at high speed towards global expansion! With one of our business objectives being to double down on employee base in 2022, aiming at 1000 employees by the end of the year, our Solution Partnerships team needs YOUR support!
Our herd is looking for an entrepreneurial-driven Partnerships professional to maintain a seamless relationship with clients and elevate Spryker’s partnerships to the next level. The Partner Community Manager will report into and collaborate closely with our Global Director of Solution Partnerships, in developing joint business plans with system integrators to achieve common goals and drive this to success.
Your challenges
  • Work closely with our solution partners in a one to many approaches to understand the recruitment pipeline and optimize the onboarding process for a quick turnaround 
  • Creating a plan for a one to many communication approach to update partners accordingly 
  • Analyze the health of the business using agreed KPI’s and recommend improvement measures to your leadership as needed
  • Support internal team meetings by managing expectations and goals upfront, agenda and content preparation, and following up on action items agreed during the meeting
  • Liaise with technical support as needed for updates on partner support cases
  • Report shared / referral opportunities on the partner portal for contracted partners to ensure commissions are received and tracked
  • Identify bottlenecks in the partner processes and find ways to mitigate them, making the sales machine run faster
  • Collaborate closely with key internal audiences, including leaders across all respective organizational functions to ensure smooth and optimal running of the business
  • Build and run Sales and Marketing related reports in alignment to the dynamics of the business. Knowledge of Salesforce reporting will be an added advantage
  • Analyze data and provide insights to leadership in support of the business decision process
  • Drive the data quality assurance process to assure accurate insights into the business trends and operational performance
  • Review and process partner submissions with relevant documentation
Your profile
  • 3+ years experience running operations in a partner organization like Alliances and Channels or System Integrators. Experience in the eCommerce industry will be an added advantage
  • Good understanding of a channels business with revenue sharing model
  • First-hand experience in managing a partner’s journey from onboarding to revenue-generating
  • An advocate of partner success. Willing to go the extra mile to help partners in areas like support, billing, legal questions, etc. 
  • Empathy towards partners. Understanding that this is a mutual relationship where we play a large role in our partner’s success
  • Ability to influence and drive the execution of a strategy in a globally scaling organization with conflicting priorities
  • Be a real team player that collaborates well with senior leaders, builds strong trust-based relationships internally and externally, has the confidence to challenge business partners and resolve roadblocks
  • Creative in exploring new approaches, not afraid to take risks and believe in trial and error, to embed learnings into the ongoing execution
About us
Spryker enables companies to become digital pioneers in B2B, Unified Commerce, B2C, and marketplaces. The innovative platform-as-a-service solution with over 50 API-based packaged business capabilities (PBC) is cloud-native, and its flexibility makes it attractive for companies and developers.
The Spryker Cloud Commerce OS has empowered 150+ companies to manage transactions worldwide. It is trusted by brands such as Toyota, Hilti, Lekkerland, Hero, Rose Bikes, and Prym.
Our modern offices are located in the digital metropolises of Berlin and Hamburg and other locations such as Amsterdam and New York. We are taking new markets by storm!
The international Spryker team is constantly working with new, exciting customers, technologies, innovative approaches and is looking for talented people who want to revolutionize the digital commerce world with us.
Learn more at

  • We integrate work into our lives, not the other way around: To be your most productive, creative, and amazing self, make use of our FLOW concept, while enjoying the trust and full ownership to excel in an outcome-oriented environment.
  • We challenge and grow: Our mission is to provide each Sprykee with a framework for holistic and regular 360° feedback as well as for personal and professional development. Develop your skills further via self-learning tools, training, and workshops, as well as free language classes and knowledge sharing sessions.
  • We focus on our vision: Grasp our vision, ambition, and DNA during our regular all-hands and executive Q&A sessions. We are passionate about many things - we are a climate-neutral company, an equal opportunity workplace and we partner with organizations like Girls in Tech.
  • We connect and celebrate our success: All to help you to identify, dance, connect, and exchange with our herd, living the Spryker spirit. Digital Yoga and workout classes, regular team events, and legendary summer and winter parties in surprising locations where we gather our entire global herd.
  • We live and breathe innovation: Constant innovation lies not only at the heart of our product but is key to our DNA in all areas of business. Choose between the newest hardware versions, and work with the latest tools and technologies. Help us stay innovative by providing feedback and suggestions through our regular and anonymous internal pulse surveys.

We are innovators, challengers, and proactive solution-seekers. We are empathic lateral thinkers and team players first. But above all, we are all different, and that is what makes our Spryker herd unique!

These various approaches, ideas, cultures, passions, and solutions make us strive to hire great people from a wide variety of backgrounds globally. At Spryker, we are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or disability status.
Our Spryker herd welcomes all.

Spryker solely collaborates with selected agencies where terms and conditions are in place and does not accept unsolicited headhunter or agency sent resumes.

At Spryker, we are convinced that we are driven by true passion, and by embracing the team and supporting each other, our herd can manage any change in an adaptable manner. We love finding innovative solutions, taking massive ownership, challenging each other, and challenging the status quo.

Check out our Career Page [] and our Website [] for more information.
Your application
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