Community Manager

Permanent employee, Full-time · Remote - US

In a Nutshell
We are looking to hire a community team consisting of community manager, developer advocate, ambassador program manager, and community insights roles. Together we are tasked to build a world-class global community of Spryker users, contributors, and advocates that accelerate the transition towards sophisticated transactional business models.

The community team has a focus on the outer (non-employee) community and aligning/collaborating with several departments within Spryker.

To complement the team, we are looking for an enthusiastic, experienced, passionate community manager to focus on our non-developer community. If you understand the nuances of how communities are grown, can inspire in-person and online audiences and can work across different communities and departments, we would love to hear from you.
Your challenges
In this role, you will be a key driver for our global community initiatives. You will be responsible for onboarding and growing our community in conjunction with the rest of the community team and corresponding teams at Spryker. Your mission is to guide our community with tangible enablement activities to let it flourish! 
You will be the person that ensures that members have a fun, rewarding, engaging community experience. You’ll foster and build networks with ecommerce directors, project managers, marketeers, consultants and more. You will work closely with our community director, marketing, and product teams to help us present our products in the highest impact way possible. You’ll enable a broader community across events, content, media, campaigns, and more. 
We want someone who can really understand the needs of our outer community, serve them, and build a relationship. New and prospective customers and community members will depend on you to help them truly understand the value we offer, and how they can harness it. This work will play a critical role in the broader success of the company.

Typical activities for this role include:

  • Providing engagement and outreach focused on growing the Spryker (non-developer) community and empowering them to generate value and do great work
  • Building relationships within the industry and community to be their representative for Spryker in helping to engage, be successful, and deliver great work and collaboration
  • Creating and optimizing the community onboarding experience for new members
  • Identify opportunities within our community for activities that foster engagement, such as co-created content, events, meetups, webinars, and more. Provide a platform for community member recognition
  • Stimulating our community to “level up” and certify, with help of our academy team
  • Aggregate and analyze community feedback, advocate on their behalf within the company and make sure these are followed-up on
  • Working with product, engineering, and marketing teams to help support your and their success
  • Being a Spryker representative and spokesperson at conferences, events, and within the media and external communities
  • Integrating company brand, voice, and messaging into developed content and representing that brand well
  • Being active in related communities and platforms to help foster collaboration and relationships with other communities and organizations
  • Initiate and drive our own community events and provide a stage for our community members
  • Help develop community ambassadors
  • Always challenging our assumptions, our culture, and being singularly focused on delivering the very best community experience in the world
Your profile
Required elements:
  • B.A./B.S. degree or equivalent.
  • 2 to 5 years of experience (and passion) managing online communities
  • Eloquence (and self-confidence) in both written and spoken English language is a must
  • Experience with working in technology and other online communities
  • Excellent public speaking and content development skills
  • Facilitating complex and sensitive community situations with humility, judgment, tact, and humor
  • Working independently and autonomously, managing multiple competing priorities
  • Willingness to work shift patterns to facilitate international time zones and travel if needed
  • You align with the Spryker DNA traits

Bonus elements:
  • 5+ years of experience.
  • Managing community networks including design, functionality & strategy as well as handling marketing/product communities & programs
  • Existing network from a diverse set of communities and social media platforms
  • Experience in E-commerce and/or modern web technologies
About us
Spryker enables companies to become digital pioneers in B2B, Unified Commerce, B2C, and marketplaces. The innovative platform-as-a-service solution with over 50 API-based packaged business capabilities (PBC) is cloud-native, and its flexibility makes it attractive for companies and developers.
The Spryker Cloud Commerce OS has empowered 150+ companies to manage transactions worldwide. It is trusted by brands such as Toyota, Hilti, Lekkerland, Hero, Rose Bikes, and Prym.
Our modern offices are located in the digital metropolises of Berlin and Hamburg and other locations such as Amsterdam and New York. We are taking new markets by storm!
The international Spryker team is constantly working with new, exciting customers, technologies, innovative approaches and is looking for talented people who want to revolutionize the digital commerce world with us.
Learn more at

  • We integrate work into our lives, not the other way around: To be your most productive, creative, and amazing self, make use of our FLOW concept, while enjoying the trust and full ownership to excel in an outcome-oriented environment.
  • We challenge and grow: Our mission is to provide each Sprykee with a framework for holistic and regular 360° feedback as well as for personal and professional development. Develop your skills further via self-learning tools, training, and workshops, as well as free language classes and knowledge sharing sessions.
  • We focus on our vision: Grasp our vision, ambition, and DNA during our regular all-hands and executive Q&A sessions. We are passionate about many things - we are a climate-neutral company, an equal opportunity workplace and we partner with organizations like Girls in Tech.
  • We connect and celebrate our success: All to help you to identify, dance, connect, and exchange with our herd, living the Spryker spirit. Digital Yoga and workout classes, regular team events, and legendary summer and winter parties in surprising locations where we gather our entire global herd.
  • We live and breathe innovation: Constant innovation lies not only at the heart of our product but is key to our DNA in all areas of business. Choose between the newest hardware versions, and work with the latest tools and technologies. Help us stay innovative by providing feedback and suggestions through our regular and anonymous internal pulse surveys.

We are innovators, challengers, and proactive solution-seekers. We are empathic lateral thinkers and team players first. But above all, we are all different, and that is what makes our Spryker herd unique!

These various approaches, ideas, cultures, passions, and solutions make us strive to hire great people from a wide variety of backgrounds globally. At Spryker, we are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or disability status.
Our Spryker herd welcomes all.

Spryker solely collaborates with selected agencies where terms and conditions are in place and does not accept unsolicited headhunter or agency sent resumes.

At Spryker, we are convinced that we are driven by true passion, and by embracing the team and supporting each other, our herd can manage any change in an adaptable manner. We love finding innovative solutions, taking massive ownership, challenging each other, and challenging the status quo.

Check out our Career Page [] and our Website [] for more information.
Your application
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